Quality.01 - Complaints and Suggestions

Description

Interested persons may file complaints, suggestions, compliments or demands on the services provided by the city of Palma, which are handled by municipal authorities within a maximum of 45 days.

Who can make this request?

Anyone interested

Where can I request this?

Internet: click here for the form of complaints and suggestions.

By phone: 010 / 971225900 / 630308226

Attendance: 

. Click here for the information of the Office of Ombudsman.

. Click here for information about the location of mailboxes for complaints and suggestions.

Processing period

45

Legislation

• Law 30/1992 on the legal system and common administrative procedure
• Regulation for the rights of the citizens of the City of Palma

Reference standards, not mandatory:

• UNE 93200 (requirements for service charters)
• UNE-ISO 10002:2004 (quality management, customer satisfaction, guidelines for the treatment of complaints organizations

Requirements

Submit complaints or suggestions with a language readable or understandable and respectful, in either official language in the autonomous community

Comments

Filed lawsuits municipal service does not condition the exercise of shares or other rights that may be required in accordance with the regulations of each procedure

More info

Letters of commitment management service demands of municipal services the City of Palma